GP appointments and bookings

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why can't I walk into my GP practice?

The Coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working harder than ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the Practice and we can maintain social distancing and keep patients and staff safe.

How do I get an appointment?

The easiest and most effective method is to use eConsult through the Practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have available technology, though a video consultation.

Why can't I book a face to face appointment?

We have adapted the way in which you can get an appointment quickly and safely. Most patients' health concerns can be managed over the phone or via video consultation. This is why we are providing you with either an initial phone call or video consultation to decide what would be the best way to help. If we can support you without needing you to come into the Practice then we can reduce the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the Practice.

If we can ensure there are a minimal number of people in the Practice, we can maintain social distancing and keep patients and staff safe.

What is eConsult?

You can access eConsult via the Practice website. It allows patients to consult with their own NHS GP online by completing a quick form which is reviewed by the Practice. After reviewing your query, you will then be directed towards the most appropriate help. This might be some advice on self-help, pharmacy advice, an appointment with one of our Practice clinical team or another service. Your data is secure at all times - including during a video consultation or telephone call.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in so many different ways in our day to day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation. We can still talk to you on your mobile phone or landline.

Will I need to wear a facemask if I come into the Practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come to the Practice. This doesn't have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find this additional information by visiting 

You may not actually need to be seen, with eConsult, you can submit an online assessment and get a response from a doctor by the end of the next working day. Give it a try, it may save you having to come in for an appointment. 

Book your Appointment through SystmOnline

SystmOnline is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

To register for this service,  click here

If you're already registered,   click here to book your appointment(s).


Patient line 01425 653430
Dispensary line press option 3 (open from 9:00am - 11:30am)

At the request of the GP Partners at Fordingbridge Surgery, upon booking an appointment, you will be asked for an idea of the problem by the reception team.

This information will assist the receptionist in booking an appointment with the most appropriate doctor or nurse.

We appreciate that some patients may not wish to disclose what type of problem they have and it is perfectly acceptable to refuse to offer this information to the receptionist.

Thank you for your co-operation.


Appointment Lengths 

The majority of GP/Nurse appointments at the surgery are ten minutes and telephone appointments five minutes.

We ask, where possible, that you try to observe the 'One appointment, one problem' ethos rather than bringing a list of medical problems to the doctor.

We strive to deal with every medical problem to the highest standard for your safety, but this proves impossible if we are expected to deal with a number of problems in one ten minute appointment.

Also, please do not expect the doctor to deal with the problem of a relative or a child during your appointment. Please make another appointment if they need to see a doctor.


Private Treatments

If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.

Please note - you will only hear the results of your blood test if there is an abnormality detected.

We would need to treat if clinically necessary, e.g. a post op wound infection.