What is a Care Navigator?

A Care Navigator will help you and your family access personalised and co-ordinated care. This is a non-clinical service and is a supportive role to the health and social care professionals who take the lead and responsibility for your clinical and social care.

Where do they come from?
A Care Navigator works with your GP, Community Nurses and Adult Services. The Care Navigator works from your GP Practice and will have the benefit of being able to access important information, such as your medical records (with your consent), which can help to provide them with key information to support your care.

Do I have to see a Care Navigator?
It is your choice, but we hope you will find the service we offer useful.

What will the Care Navigator do for me?
Care Navigators are there to help you and your carer navigate through the health and social system, providing support and ensuring your health and social care needs are met.

A Care Navigator will:

  • be able to signpost you and your carers to other services and voluntary organisations available in your community
  • act as a point of contact for you and your carer as well as for your GP practice and other health and social care professionals
  • signpost people to community services (social, Dementia, Meals on wheels, Lifelines, Parkinson’s groups) and refer people for a befriender
  • arrange for equipment to be delivered and grab rails fitted via the Occupational Therapy team
  • arrange for Social Services to set up a package of care, if the relative is unable to phone themselves and provide a list of care agencies if a self-funder
  • signpost carers to local support groups, e.g. dementia groups
  • refer to Age Concern or New Forest Disability service for help with forms
  • refer to the local dementia advisor or Admiral Nurses when we have been involved with the patient
  • provide information to ex-military people where they get special incentives (e.g. lifeline, handy van, admiral nursing)
  • set up an emergency care plan for people we have been involved with via the Princess Royal Trust should the carer fall ill