Procedure for Complaints

We make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the Practice Manager in writing, electronically, telephone or face to face and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception or click here

Please Note

Due to the Coronavirus crisis, NHS England have agreed on a system wide “pause” of the NHS complaints process that allows all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to Covid-19. The initial “pause” period is recommended to be for three months with immediate effect.

Practice Manager;
Mrs Michelle Raymond 
Fordingbridge Surgery
Bartons Road
Fordingbridge
SP6 1RS

Email: fordingbridgesurgery@nhs.net

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.