Procedure for Complaints

We make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the Practice Manager in writing, electronically, telephone or face to face and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception or click here

Please Note

Due to the Coronavirus crisis, NHS England have agreed on a system wide “pause” of the NHS complaints process that allows all health care providers in all sectors to concentrate their efforts on the front-line duties and responsiveness to Covid-19. The initial “pause” period is recommended to be for three months with immediate effect.

Practice Manager;
Mrs Michelle Raymond 
Fordingbridge Surgery
Bartons Road


We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.



If you, or a member of your family, want to complain about the care that you have received, Healthwatch Hampshire / Dorset can help.  Although most people have no problems when using health or social care services, sometimes things can go wrong.
Healthwatch Hampshire Web Link: Click here to find out more.
Healthwatch Dorset Web Link: Click here to find out more.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.