ALL MEMBERS OF THE SURGERY PRIMARY CARE TEAM ARE DEDICATED TO A QUALITY POLICY TO ACHIEVE HEALTH SERVICES WHICH MEET THE PATIENT'S REQUIREMENTS

 "Working in partnership with all our patients,
providing high quality care in a professional, safe and friendly manner”

The aims of the Practice are outlined in our ‘Statement of Purpose’ below:

• Provide a high standard of primary medical care
• To develop and implement a set of local quality standards in conjunction with national standards covering all practice services
• Ensure effective and robust information governance systems
• Respect patient confidentiality
• Be courteous, approachable and responsive
• Treat all patients and staff with dignity, respect and honesty promoting a   culture of equality and diversity
• Be committed to our patients needs including review of facilities, equipment  and services
• Services and environment provision should be safe and effective
• To improve the service we provide through close involvement and communication with patients, staff and other agencies in decision making
• Promote a 'no blame' culture of continuous improvement based on education, assessment and review
• Developing a team who feel valued as part of the Practice

Out of Hours Emergencies:

We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective.