Appointments draft

How do I get an appointment?

 If you have an emergency you should call 999 or 111

Econsult

The easiest and most effective method to have consult with the practice is to use e-Consult. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation. You can use this for yourself or your child (under 18). You cannot complete for another adult.

We will deal with your request by the end of the next working day which is a great improvement from the long waits we previously had to see a GP or Nurse.

We appreciate you using our online service (econsult) to keep our phone lines free for those who dont have access to online

Click here for eConsult

 

Telephone

What if I do not have access to a computer, smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day- to-day lives, we appreciate not everyone will have access to a computer, smartphone or a web camera for a video consultation.

We can still talk to you on your mobile phone or landline . ​Please call the Surgery and the receptionist will ask you what the problems is and what you think you need. A member of the team will then contact you to best deal with your problem.

To contact the surgery to arrange a call back call our appointments line:   01425 653 430

 

I dont need an appointment but want to send a message.

You can send NON URGENT messages to us via the Airmid App, the NHS app or SystmOnline.

This is for simple requests only and should not be used to request appointments or be used for new conditions or conditions which have worsened.  In these cases you should use econsult or phone the surgery. We will respond to these messages within 14 days.

Click here to access our Online Apps to Message the surgery

Q+A's

We have adapted the way in which you can get an appointment quickly and safely in line with NHS England guidance.

In order to keep our patients, community and staff safe, we need to minimise the number of people in the practice and maintain social distancing.

Most patient’s health concerns can be managed ​safely over the phone or via video consultation. ​In order to decide how best to help we will provide you with either a phone call or video consultation.

If we can support you without needing you to come into the practice then we reduce the need for you to travel and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

What if I do not have access to a smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day- to-day lives, we appreciate not everyone will have access to a smartphone or web camera for a video consultation.

We can still talk to you on your mobile phone or landline and you can contact the surgery to arrange a call back by calling our appointments line.

01425 653 430