Urgent Care Service

Telephone Patient Line 01425 653 430 - Lines Open from 8am-1pm and 2pm - 6pm




Appointment Management

In the past most patients with problems needing attention on the same day were offered an appointment with a doctor or a nurse. This led to increased waiting times for routine appointments as many slots were saved for urgent problems. Some of these could have been dealt with over the telephone.

By managing the urgent problems more effectively we are able to increase the number of routine appointments and reduce waiting times. 

When you initially speak to a nurse practitioner or doctor on the telephone, you  will  be offered  either an appointment with the person who can most  effectively deal  with your problem, or an alternative option. This will provide you with more choices of how your problem may best be dealt with.


Extended Hours Appointments

This Practice offers a limited number of additional doctor appointments outside usual opening hours. This provision is designed to help patients who are otherwise unable to attend surgery.  These appointments are for routine matters only and must be booked in advance by contacting reception during usual opening hours. For more information see 'Opening-Times'