Urgent Problems

Please call 01425 653430 as early in the day as possible - Lines are open from 8am.

When you call the surgery with an urgent medical or same day problem, the receptionist will offer you a telephone call-back and ask you for your preferred contact telephone number.  Please give the receptionist a brief description of your problem so that the nurse practitioner or doctor can give your problem the right attention.

A nurse practitioner or doctor will return your call within two hours, or at a mutually convenient time to discuss your problem.

There will be a number of options as a result of the call-back:

• Advice or treatment without visiting the surgery
• An appointment that day to see a nurse practitioner or doctor
• If required, an investigation such as a blood test or an x-ray, may be arranged before you are seen
• A home visit

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