How do I get an appointment?


 If you have an emergency you should call 999 or 111. If you are unsure please use this symptom checker to ensure you go to the right service

Urgent help

If you feel your problem needs dealing with on the same day please phone the surgery on 01425 653430 or contact 111 by phone or online. A clinician will review your request within 2 hours.

Online access

Click here for our Online Consultation Service

The easiest and most effective method to consult with the Practice or access other NHS primary care is to use our Online Consultation Service. Your clinical information will be looked at by the end of the next working day by a senior GP who will find the most suitable appointment or other support for you. You will then be contacted by a care coordinator to arrange the appointment or support.

The NHS has invested in many different services to meet your primary health care needs and you may be asked to attend these services who are often better skilled to support you with your specific health problem.

We now have access to Specialist Opticians who can help with urgent and minor eye conditions, Pharmacists who can deal with most minor illnesses and Physiotherpists who can assess your muscle and joint problems and arrange treatment where necessary. We also have Mental Health Practitioners who can support you with your mental health as well as Social Prescribers and Health and Wellbeing Coaches who can support you with your health and social needs. 

The NHS has also invested in appointments in Ringwood, Romsey and Lymington to support access to health services both in and out of hours. 

If you do need an appointment we can arrange a face to face appointment or a phone or  video consultation which many patients have found helpful as they return to normal working patterns. 

 You can use our Online Consultation Service for yourself or your child (under 18). You cannot complete an Online Consultation for another adult, please call the surgery.

We appreciate you using our Online Consultation Service to keep our phone lines free for those who don't have access to online

Self referral

You can self refer yourself to some services:

Counselling via Italk

For eye problems, both Urgent and Minor, including conjunctivitis contact the Specialist Optician service.

Audiology self referral can be utilised for hearing tests in the over 50s and provision of hearing aids via your local Scrivens and Specsavers 

Physiotherapy can be accesssed directly here

Drug and Alcohol services can also be accessed directly



What if I do not have access to a computer, smartphone or web camera?

While technology has evolved and supports us all in many different ways in our day- to-day lives, we appreciate not everyone will have access to a computer, smartphone or a web camera for a video consultation.

We can still talk to you on your mobile phone or landline . ​Please call the Surgery and the receptionist will ask you what the problems is and what you think you need. A member of the team will then contact you to best deal with your problem.

To contact the surgery to arrange a call back call our appointments line:   01425 653 430


Possible Covid positive patients

The NHS has provided "Hot clinics" for patient who have symptoms that may be Coronoavirus related.  Any such patients who needs to be seen with symptoms which could be caused by coronavirus will be provided an appointment in a designated "Hot Site". Currently these sites are at Romsey and Lymington Hospitals. 

50% of patients with covid are currently school age children and many patients have symptoms which could be attributed to the common cold so it can be difficult to exclude covid in these situations and ideally you should seek an NHS PCR test to exclude covid


Home Visits

Visiting for patients at home has now been commissioned by the CCG through two services. If you need a home visit you will be referred by the practice to one of these services.

 “The Frailty Team” visit elderly and complex patients who have experienced an acute deterioration in their health such as a chest or urine infection. They have a range of clinicians in including experienced nurses  and doctors who will visit you at home , arrange urgent investigations such as blood tests and urine tests and follow a patient up closely for a short period of time until they are better.

The second service is a doctor visiting service provided by a healthcare organisation called “Partnering  Health Limited” or PHL. You will be visited at home by a doctor or paramedic from PHL who will then liaise with  doctors and nurses at the surgery regarding future care. There may be occasions when neither of these teams are able to visit you at home and where this is urgently needed you will then be visited by a doctor from the surgery .


Blood Tests

We are back providing normal phlebotomy services after the National Blood Bottle Shortage. 

Please note - you will only hear the results of your blood test if there is an abnormality detected. You can view your results online using the NHS app or Airmid app. See page on online services.

You can only book a blood test if a clinician has specifically requested it (GP or ANP) or if an NHS Hospital is requesting and have provided the patient with the form. 


Long-term Health Conditions


We are doing  routine checks for Diabetes. We are prioritizing patients based on their clinical need, and will be prioritising patients with a recent high HbA1c level (indicative of a high blood sugar level). Patients will be contacted by the surgery and offered a blood test, a urine test and be sent a questionnaire with information links. You will then be contacted within 4 weeks after these tests with your results. Please be patient as we are having to catch up and are having to manage the blood bottle shortage issues.


We continue to undertake face to face and telephone reviews of patients with Asthma and COPD (also known as Emphysema) and these will continue with increased capacity.


Video Consultations

Video appointments work really well. You do need a smartphone with a good Wi-Fi or mobile connection and to be in a quiet spot where you can’t be overheard. You will receive a text when your GP is ready to start the appointment. Click on the link on the message and follow the instructions. You may need to press “join the meeting“  and enable your camera. This video shows you how it works: