LATEST NEWS

Below you will find the list of our latest news and articles.

NEWS FROM THE AVON VALLEY PCN COVID VACCINATION PROGRAMME

There are now over 160 Volunteer Marshals helping guide patients at the Avon Valley PCN Covid Vaccine Programme . Some of which have even been so kind as to provide battery powered lighting to help light the pathway from the main car park to the Fordingbridge Hospital site, donate wheelchairs, portable fan heaters, hi-viz vests and lanyards. 

Euro Car Parts have provided 60 hi-viz vests free of charge for our Avon Valley PCN's Volunteer Marshals to use at the vaccination centre. Euro Car Parts, who are partnered with the AA to support our patrols across the country, were honoured to support the personal and local efforts for the mass vaccination programme. 

Andrew Carr, one of the Volunteer Marshals, who also works for The AA in IT Operations, not only paid for lanyards for the volunteers from his own pocket but also arranged for the supply of these hi-viz vests. Thank you, Andy.

One volunteer, Liam Watson spent days building an online booking form for fellow volunteers to click on the shifts they are available for. The clever system sends a confirmation message to inform the volunteer that they are booked on a shift and tells them that registration is closed if the shift is full. 

Fordingbridge Museum donated 30 x branded lanyards. 

Alan from New Forest litter pickers loaned 10 x Hi-vis Volunteer Waistcoats and Martine Coatham arranged for a box of hi-vis vests to be delivered from the town council.

The Friends of Fordingbridge Surgery also paid £3000 for the heating system in the marquee.

The 4 local GP practices that form Avon Valley PCN would like to thank the community for their kindness, patience, consideration and support.

If you would like to make a donation to FOFS, please click on the facebook link below:

https://m.facebook.com/story.php?story_fbid=10158138116382636&id=164529677635

Drive through Clinic

Please read this article - published on the Wessex LMC website in July 2020

Fordingbridge Surgery - Drive Thru Marquee

Practice Manager, Michelle Raymond, has kindly shared the following detail to their fantastic innovation during Covid-19.

A new initiative was set up at Fordingbridge Surgery early in May 2020 to treat vulnerable and shielding patients in need of essential blood tests, injections, vaccinations and some wound care, by providing a 'drive through marquee' in the surgery car park. The aim was to provide a safe 'drive through' environment for patients who are the most vulnerable to infection.

Patients are treated within their vehicles or at the side of their cars, which significantly helps minimise the risk of contamination by other patients, staff or during home visits. By patients using our drive through facility, home visiting is reduced and as a result our service can run more efficiently by providing a greater number of routine service appointments for our patients.

This initiative was set up with the help of 'The Friends of Fordingbridge Surgery' and has proved to be a huge success with five-star patient feedback submitted via our specific patient surveys. It has been so popular, that by the end of May we rolled out the service to all our patients. Patients are being greeted by our receptionist who safely directed them into the drive through marquee.

We have made further developments to car park area by erecting a second marquee which protects our patients from the elements whilst they are collecting their medications at our dispensary open window.

The marquee has running hot and cold water and looking forward towards the autumn and winter months and have installed electric lighting and heating. We are also looking at ways we can safely utilise our height, weight, blood pressure machines 'PODS' in the marquees.

Our fabulous staff here at Fordingbridge Surgery have fully embraced this innovation and have all worked incredibly hard adapting to the many changes for the benefit of our patients.

We are continuing to develop the marquee all the time. We now have a second marquee for those patients collecting prescriptions from the dispensary window, to protect them from the elements. We would like to share with our locality practices in the PCN but we would need to encourage patients to travel six miles.

We also have had a fair bit of publicity, BBC South Today did a feature piece (unfortunately no longer on their website)

We have featured twice in the Salisbury Journal recently, and that's on the surgery Facebook page.

 

They have also had some fantastic patient feedback, with a small selection below: -

·         Excellent communication when booking a blood test as a shielded patient. Every aspect of the procedure was clearly explained so there was no room for confusion and the nurse was great. First rate service all round. Thank you.

·         An excellent innovation at this difficult time.

·         I think we should all be extremely grateful for the extra service received to keep everyone safe. Thank you

·         A big thank you to all at the surgery for arranging this safe service

·         This is an amazing service and runs like clockwork. Thank you so much for making me feel so protected.

·         I love the innovation Fordingbridge GP Services have done with this very new and difficult challenge. I would like to thank everyone for their brilliant dedication and support. Well done !!!!

·         Excellent innovative service and felt much safer al fresco as opposed to entering the surgery ! Very well done and thank you.

·         It was brilliant, such a great idea, you should consider having this as a permanent fixture to speed up blood tests

·         Well organised, efficient and above all, completely painless. By far the quickest blood test ever. Well done to all concerned.

·         First class service and very well organised!

·         Great staff make the whole process wonderful.

Telephone System Upgrade

Since the telephone system upgrade on 27 November 2019, there are some changes to what you hear when you call and additional options have been added to ensure you are directed to the most appropriate service for your call.

All calls are now recorded for training and monitoring purposes.

The Friends of Fordingbridge Surgery patient group have been involved in the implementation of this new system for the benefit of patients. We are absolutely delighted that they have funded the upgrade!